Onboarding

This guide walks you through the initial setup process — from creating your account to being compliance-ready. The goal is to have your AML/CTF program in place well before the 1 July 2026 compliance deadline.

Step 1: Create your account

1. Visit the Verifia registration page
2. Enter your email address and create a password
3. Verify your email through the confirmation link
4. Set up two-factor authentication (2FA) — mandatory for all users to protect compliance data

Step 2: Set up your organisation

1. Enter your ABN — Verifia automatically fetches your business details from the Australian Business Register
2. Confirm your business information — verify the pre-populated business name, registered address, and entity type
3. Select your industry type:
   • Real Estate
   • Legal Profession
   • Accounting
   • Conveyancer
   • Dealers in Precious Metals, Stones and Jewellery

Your industry selection determines which compliance framework, risk factors, designated services, and Verifia features are configured for your account.

Step 3: Industry-specific routing

Depending on your industry selection, Verifia may ask additional questions to ensure you receive the correct compliance framework:

Conveyancers

If you select "Conveyancer," Verifia asks: "Do any personnel in your practice hold a current legal practising certificate?"

• Yes — You are routed to the Legal Profession framework, as AUSTRAC requires lawyer-conveyancers to comply under the Legal Profession regime
• No — You continue with the Conveyancer framework

This routing affects your designated services, risk factors, and whether the LPP assessment workflow is enabled.

Dealers in Precious Metals, Stones and Jewellery

Verifia asks you to select your regulation scope — how your business engages with physical currency and virtual assets:

See the Precious Metals industry guide for detailed information on each option.

Step 4: Designate your Compliance Officer

The person who creates the organisation account is initially assigned the Compliance Officer role. If this person is not the intended Compliance Officer:

1. Navigate to Settings > Staff Management
2. Invite the designated Compliance Officer
3. Transfer the Compliance Officer role to them

The Compliance Officer has full system access and is responsible for approving KYC cases, authorising reports, and managing the AML/CTF program.

Step 5: Invite your team

1. Navigate to Settings > Staff Management
2. Click Invite Team Member
3. Enter their email and assign a role:
   • Compliance Officer — full access, responsible for approvals, reports, and program management
   • Manager — can manage customers, create KYC cases, view alerts, but cannot approve SMRs or modify the program
   • Staff — can create customers and manage assigned KYC cases, with limited access to sensitive data
4. Invited members receive an email to set up their account with mandatory 2FA

See Staff Management for details on personnel due diligence and training.

Step 6: Complete your risk assessment

Navigate to Risk Assessment and complete the industry-specific questionnaire. This is the foundation of your entire AML/CTF program — your risk assessment determines your risk rating, shapes your policies, and sets default CDD levels for your customers.

See Risk Assessment for detailed instructions.

Step 7: Generate your AML/CTF Program

Once your risk assessment is complete, navigate to AML/CTF Program to generate your compliance program. Verifia uses AI to draft a program tailored to your industry, designated services, and risk profile. You then review, customise, and publish it.

See AML/CTF Program for details.

Step 8: Compliance readiness check

Once you have completed the above steps, your dashboard displays:

• Compliance Health Score — a percentage reflecting how well your organisation is meeting its AML/CTF obligations
• Smart To-Do list — prioritised actions for any remaining setup tasks
• Compliance Deadline Countdown — days remaining until 1 July 2026

Address all items on the to-do list to achieve full compliance readiness before the deadline.