Last updated: 18 February 2026

Overview

This Refund Policy explains how refunds are handled when you decide to close your account and how any remaining balance is calculated and processed.

When Refunds Apply

Account closure: If you decide to close your account, we will contact you to process any applicable refund.
Refunds are only considered in connection with account closure and in line with the calculation method below.

Recharge and usage: The refund amount is calculated based on your recharge history and usage of credits.
Credit consumption (FIFO): When you use credits, consumption is applied against your earliest recharge first (first-in, first-out). This determines how much of each recharge remains “unused” for refund purposes.
Package-based calculation: The refund is calculated using package-based credit usage. We convert unused credits (after applying the FIFO rule) into a monetary value based on the package or plan you purchased, and that value is the refundable amount.

Refund details: The exact refund amount, breakdown (e.g. by recharge/usage), and any conditions will be communicated to you.
Refund destination: How and where the refund will be sent (e.g. original payment method, bank account, or other agreed method) will also be confirmed.
Contact method: All refund details and refund destination will be communicated and agreed via email. Please ensure we have a current, valid email address on file.

For refund requests or questions about this policy, contact: contact@instsoft.com.au